A detailed guide to unified communications platforms

Unified communications emerged as an answer to the limitations of legacy technology and the need to streamline collaboration and enhance productivity. The goal of UC tools is to integrate platforms that support both synchronous and asynchronous communication so the end user has access to all tools from whichever device they choose to use.

But what exactly are unified communications platforms? The answer to that question is growing more complicated by the day. Multiple communication methods fall under the umbrella of unified communications, and they are constantly changing. In simple terms, UC seamlessly integrates multiple applications across multiple modes, such as chat and video, to create a consistent user experience.

Because of the constantly evolving features within a UC platform, companies should have a thorough understanding of the technology before making a final purchasing decision. This buyer's guide covers the inner workings of UC software and explains how companies can utilize the platform to increase productivity in the workplace. This guide also covers what companies should evaluate when deciding which UC platform would work best for their organization -- for example, taking into consideration company size and availability. Finally, the product roundup enables companies to discover and focus on the best unified communications platform for them.

By

• Rachel Meltzer