Ask the Experts

Ask the Experts

• What are the key issues in knowledge management?

  Knowledge management systems help employees find important information. However, implementation can pose challenges with user adoption and content maintenance.  Continue Reading

• What are the top benefits of knowledge management?

  A proper knowledge management strategy can help organizations boost document security, increase employee efficiency and decrease frustration in searches for digital assets.  Continue Reading

• SEO vs SEM: What's the difference?

  SEO and SEM strategies help marketers put digital content in front of the right audience. However, SEO strategies focus on organic search whereas SEM generates paid traffic.  Continue Reading

• Why is social media important for e-commerce?

  To increase transparency, organizations can integrate social media with their e-commerce platform and enable users to post reviews and rate their products.  Continue Reading

• How does e-commerce search work?

  Effective e-commerce search relies on detailed product descriptions and metadata. Also, features like autofill and search filters can help organizations offer accurate results.  Continue Reading

• How can analytics improve content management?

  Customer data and behavior analytics from tools like Google Analytics can give content managers insight into the kind of content site visitors want.  Continue Reading

• What are the pros and cons of electronic signatures?

  Electronic signatures are quick, secure and can support hybrid and distributed workforces, but not everyone trusts or has access to e-signature technology.  Continue Reading

• How do electronic signatures vs. digital signatures differ?

  Many people think e-signature and digital signature are interchangeable terms, but an electronic signature differs from a digital one in critical ways.  Continue Reading

• How do you know when you've outgrown your e-commerce platform?

  When an e-commerce system's native content management capabilities no longer meet business needs, companies should consider integrating it with a content management system.  Continue Reading

• What IT skills are required for e-commerce?

  While e-commerce involves a lot of marketing and sales, it also requires IT expertise to keep platforms running. Explore seven technical skills needed for e-commerce platforms.  Continue Reading

• Are electronic signatures legally binding?

  In 2020, remote work fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background goes beyond the pandemic.  Continue Reading

• What is information management vs. knowledge management?

  There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.  Continue Reading

• What's new in SharePoint features in 2020?

  Microsoft released some new SharePoint capabilities in 2020 to help increase user engagement with the platform. Learn more about what's new in SharePoint this year.  Continue Reading

• How do AI tools such as Box Shield enhance content security?

  Programs such as Box Shield use machine learning to better secure content, as it monitors existing content continually to learn about new cybersecurity threats over time.  Continue Reading

• How can a long-tail keyword strategy improve marketing efforts?

  Businesses looking to improve their digital marketing efforts might consider a long-tail keyword designed to home in on specific products and services.  Continue Reading

• What's the difference between ECM vs. content services?

  Content services platforms are the evolution of enterprise content management systems. Here's what you should know about each technology and how they work.  Continue Reading

• What is a SharePoint document conversation?

  Businesses that move to SharePoint Online may not be making the most of the migration. One feature that is gaining popularity is SharePoint document conversations.  Continue Reading

• Workflow vs. BPM: What's the difference?

  While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model.  Continue Reading

• Which will come out on top: Microsoft SharePoint or OneDrive?

  Document collaboration and versioning are key functions in many workplaces. Learn how Microsoft SharePoint and OneDrive work together to make this happen.  Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.  Continue Reading

• How do headless e-commerce platforms work?

  A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works.  Continue Reading

• How can RPA improve content management?

  Many vendors use RPA to complete various content management tasks including Grammarly, BuzzBuilder Pro and Mailchimp. Learn how you can use RPA to enhance your automated processes.  Continue Reading

• How does AI aid in metadata tagging?

  Using AI in tagging, a business task that once took hours now takes minutes, freeing employees for more pressing tasks and making them more productive.  Continue Reading

• How does Microsoft Power Platform stack up against SharePoint?

  Power Platform capabilities compete with SharePoint and, in some cases, replaces it completely. Suite components include PowerApps, Power BI and Microsoft Flow.  Continue Reading

• How do you choose an e-commerce platform to integrate with a CMS?

  Before choosing an e-commerce system, companies need to identify their business objectives and determine what capabilities they need to add to their CMS.  Continue Reading

• What are the pros and cons of open source e-commerce platforms?

  Open source e-commerce platforms are popular for businesses looking to build an online store. They offer cost savings and flexibility, but consider the support and security risks.  Continue Reading

• What is the role of AI in enterprise search?

  Enterprise search employs AI to enrich content, identify objects and organization information, and its use is becoming mainstream in the corporate world.  Continue Reading

• What are some applications of AI in content management?

  Content management systems in the healthcare and legal industries use AI to automate tasks, saving businesses the time and money spent on employees to do the same work.  Continue Reading

• How do content managers deploy cloud content services?

  Using either integrated content tech stacks or separate applications with common APIs, cloud content services dip into data repositories and render content for disparate audiences.  Continue Reading

• How can data governance strategies keep up with O365 updates?

  As Microsoft expands its Office 365 services, data governance strategies for SharePoint admins become more complicated. Discover how SharePoint admins can avoid these issues.  Continue Reading

• Is it easy to migrate from PerformancePoint to Power BI apps?

  Organizations like to use PerformancePoint as a way for users to interact with visualizations, but it doesn't work with Power BI apps, which can be a problem.  Continue Reading

• Is Microsoft PowerApps an InfoPath alternative?

  As users search for an InfoPath alternative, the seemingly obvious answer would be Microsoft PowerApps. However, Microsoft never intended for PowerApps to be the InfoPath replacement.  Continue Reading

• Drupal vs. Acquia: What's best for which organizations?

  Which fork in the road should an organization take: open source Drupal, or Drupal with Acquia's service package and strong security and standardization? It's not always obvious.  Continue Reading

• How will WP Engine's $250M influx affect the future of WordPress?

  The already-large WordPress provider WP Engine is getting a massive cash infusion, but what does that mean for the content management market? Expert Geoffrey Bock weighs in.  Continue Reading

• How do I pick between SharePoint Online vs. SharePoint 2016?

  Losing SharePoint features when migrating to the cloud was a top concern a few years ago. Today, the online version is ahead of its on-premises counterpart.  Continue Reading

• What are the key differences between the SharePoint 2016 versions?

  You can deploy SharePoint 2016 from the cloud via Office 365, on premises or as a stand-alone online product. Here's how to decide which version is best for your company.  Continue Reading

• What's the difference between ECM vs. WCM in the cloud era?

  Does the difference between ECM vs. WCM leave you scratching your head? Read on to finally understand what exactly each system does and how it can benefit you.  Continue Reading

• How does SharePoint 2016 differ from SharePoint 2013?

  SharePoint 2016 will bring new features on premises, but many upgrades focus on easier integration with cloud-based Office 365 services.  Continue Reading

• What causes SharePoint 2013 performance issues?

  SharePoint 2013 performance is a major concern, especially when it comes to SharePoint in the cloud. What steps can companies take to prevent a SharePoint slowdown?  Continue Reading