Emerging technologies for MSPs

An overview of key trends in emerging technologies and how service providers can incorporate them into their business models.

Mobility Consulting: A Missed Channel Opportunity?

Mobile devices are disrupting your customers’ IT strategies, leading to lots of problems that need solving. Find out where the best opportunities lie and get advice from experts on how to approach the market, including what not to do.

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News 13 Jun 2023

IT services firms seek growth in generative AI services

Partners launch specialized offerings and practices to address enterprise customer demand, citing generative AI's innovation and optimization potential. Continue Reading
Feature 06 Jun 2023

IT service execs point to 5 core zero-trust questions

A partner-customer dialog around zero trust should focus on the basics of organizational awareness, upskilling, funding, technical tooling and user experience. Continue Reading
News 05 Jun 2023

Partners could see enterprise AI rekindle tech innovation spend

New surveys suggest that generative AI is sparking interest among customers and optimism among partners. Is a resumption of forward-looking tech investment on the way? Continue Reading
News 22 May 2023

Startup partnerships play bigger role in challenging market

Channel allies become more valuable as startups look for cost-efficient routes to market and vie to stand out in crowded sectors such as cybersecurity. Continue Reading
Feature 16 May 2023

4 key ways partners sharpen digital transformation strategy

IT service providers employ methodologies, tools and platforms to keep initiatives on track. Their efforts aim to prevent projects from stalling before they deliver the goods. Continue Reading
News 15 May 2023

Partner ecosystem upbeat on market prospects, generative AI

Service providers express optimism despite the continuing economic uncertainty, looking to emerging technologies and services stalwarts such as cyber and cloud. Continue Reading
Tip 27 Apr 2023

7 generative AI challenges that businesses should consider

The promise of revolutionary, content-generating AI models has a flip side: the perils of misuse, algorithmic bias, technical complexity and workforce restructuring. Continue Reading
News 24 Apr 2023

AWS partner ecosystem changes involve ISVs, generative AI

The cloud platform provider makes matches among ISVs and systems integrators as it cultivates AI relationships and simplifies its global partner programs. Continue Reading
Tip 19 Apr 2023

7 top generative AI benefits for business

This rapidly evolving artificial intelligence field has the potential to help organizations quickly generate content, improve customer service and develop new products. Continue Reading
Feature 14 Apr 2023

Zero-trust consulting opportunities abound amid tech confusion

Ten years on, tech buyers still find zero trust bewildering. Consultants aim to help them get a handle on -- and deploy -- this multifaceted security model. Continue Reading
News 27 Mar 2023

IT services M&A slows, but could revive in 2H

M&A rebounded after the initial shock of COVID-19, but the pace has slackened amid economic uncertainty. The deals getting done reflect interest in specific skill sets. Continue Reading
News 20 Mar 2023

VMware Partner Connect reboots with accent on SaaS

VMware's partner program gets a new look as the company invests in the subscription model; Endor Labs, Graphiant and TrueFort also launch or update channel efforts. Continue Reading
News 13 Mar 2023

Cloud cost management takes center stage

IT shops appear ready to focus on cloud costs amid inflation and economic uncertainty. Service providers expect clients to invest more in FinOps and optimization tools this year. Continue Reading
Feature 08 Mar 2023

Health of digital transformation: Consulting firms list issues

Digital transformation can take too long and fail to deliver. Root causes include lack of focus, cultural barriers and technical challenges, according to IT services executives. Continue Reading
News 06 Feb 2023

FinOps, co-innovation could unlock cloud business benefits

Industry studies underscore businesses' continuing struggle to obtain cloud computing benefits. A greater focus on strategy, financial management and co-innovation could help. Continue Reading
Guest Post 27 Jan 2023

How to kickstart 2023 with effective automation systems

Technologies such as robotic process automation, generative AI and collaborative robots can help organizations reduce risk and improve results in a range of industries. Continue Reading
Feature 18 Jan 2023

Service providers explore 2023 technology trends

The uncertain economy influences the technology developments service providers expect to see in 2023, with customers likely to optimize and integrate existing assets. Continue Reading
News 10 Jan 2023

New year, new partner go-to-market strategy

The partner ecosystem continues to evolve as companies deal with emerging technologies and business models. Here's what SoftwareOne, Johnson Controls and IBM are pursuing. Continue Reading
Feature 14 Dec 2022

Cybersecurity outlook 2023: Consultants cite 6 trends

IT services executives predicted greater focus on user training and protection, supply chain security and machine learning. And digital transformation could spark zero-trust projects. Continue Reading
News 05 Dec 2022

Ukrainian software developers deal with power outages

IT services providers use a mix of diesel generators, portable power stations, Starlink and creative work scheduling to press on when the power is off. Continue Reading
News 02 Dec 2022

Top AWS cloud consultants earn 6-to-1 revenue multiplier

AWS ecosystem research suggests partners generate more services dollars when they invest in a broader portfolio of offerings; other partner developments at re:Invent. Continue Reading
News 31 Oct 2022

Capital One machine learning report points to partnering

A study of data management decision-makers suggests collaboration will play an important role in evolving enterprise machine learning, but a partner's proven experience will be key. Continue Reading
Guest Post 11 Oct 2022

Pliancy shuns MSP label, grows $30M business

The managed services business model may be an investor favorite at the moment, but Marcus Olson has avoided that term, emphasizing a consultative approach instead. Continue Reading
Feature 28 Sep 2022

New go-to-market strategy key to selling HPE GreenLake

Read about a trailblazing Canadian service provider's journey with the as-a-service hardware and software platform -- and the insights it gleaned along the way. Continue Reading
News 26 Sep 2022

Slack, Workday build partner ecosystems for industry clouds

Cloud providers are tapping consultants and integrators -- and their vertical market knowledge -- to spark digital transformation through industry-specific cloud offerings. Continue Reading
News 19 Sep 2022

MSP software landscape shifts amid consolidation, new tools

An evolving MSP software market offers service providers wider choices for running their businesses. Will they embrace platform consolidation or consider other options? Continue Reading
Feature 15 Sep 2022

Channel partners explore RPA for MSP, client use cases

MSPs can tap robotic process automation for a multitude of applications, but they must consider the challenges of change management and multi-vendor environments. Continue Reading
Feature 12 Sep 2022

3 essential aspects of MSP automation

Tools such as robotic process automation and cloud-based services help service providers relieve employees of mundane work, but adopters must navigate deployment challenges. Continue Reading
News 12 Sep 2022

Cloud consultants attract investors, grow revenue

Money keeps pouring into the cloud consulting and professional services market as industry executives cite steady demand for their services in an uncertain economy. Continue Reading
Feature 12 Aug 2022

Atlassian partners cite cloud migration, ITSM growth

The software company offers a range of partner opportunities as it pursues digital transformation and transitions from server products to cloud-based offerings. Continue Reading
Feature 03 Aug 2022

Low-code/no-code platforms for MSPs' in-house, external use

Service providers gain agility and efficiency benefits when using these emerging development platforms, and also land consulting opportunities with clients. Continue Reading
News 26 Jul 2022

Microsoft partner ecosystem revved up, riled by 2022 event

A contact center product launch, a space industry community and an upcoming partner program revamp topped the list of Microsoft Inspire developments; more IT channel news. Continue Reading
News 21 Jul 2022

Microsoft industry clouds hover over partner event

At Microsoft Inspire, industry-specific cloud offerings emerged as a key FY 2023 direction for the technology company and one in which it enlists partner ecosystem support. Continue Reading
Feature 20 Jul 2022

Partners see growth in maturing on-premises cloud technology

Colocation, data-center-as-a-service offerings and cloud-like consumption models offer customers alternatives -- or adjuncts -- to public cloud platforms. Continue Reading
Feature 13 Jul 2022

Partners weigh OEMs' private cloud options for clients

Dell Apex, HPE GreenLake and NetApp Keystone are among the pay-per-use hardware platforms partners can offer clients considering alternatives to the public cloud. Continue Reading
Feature 12 Jul 2022

The benefits and drawbacks of co-creating innovation

Collaborating ecosystem partners can access a broader range of talent and accelerate time to market, but they must closely manage their relationships. Continue Reading
News 11 Jul 2022

Managed services industry remains investor magnet

The high-tempo transaction pace continues as investors cite recurring revenue, attractive cash flows and favorable IT trends as reasons to pursue MSP deals; more IT channel news. Continue Reading
Feature 29 Jun 2022

A guide to MSP patch management best practices

As software patch management challenges mount, industry experts offer advice to MSPs on prioritizing system risk levels, selecting proper tools and testing patches internally. Continue Reading
Feature 09 Jun 2022

Keeping pace with different types of manufacturing processes

It's horses for courses in the industrial sector as partners look to help various kinds of manufacturers run on the emerging technologies that track with their needs. Continue Reading
News 06 Jun 2022

In digital transformation, telecom needs a partner boost

Legacy business models and risk avoidance leave many telecom firms behind in the race to innovate, but the partner ecosystem could spark their progress; more IT channel news. Continue Reading
News 23 May 2022

Early-stage companies at MIT Sloan event tap partners

Companies participating in the business school's Innovation Showcase work with service provider partners, continuing a trend among tech startups; more IT channel news. Continue Reading
Feature 18 May 2022

Digital transformation in manufacturing melds emerging tech

Partners work with customers to absorb a mixture of AI, IIoT, hyperautomation, 5G and cloud computing, while dealing with the challenge of highly distributed organizations. Continue Reading
News 16 May 2022

Partners become central to SAP industry cloud business

At SAP Sapphire 2022, the software company highlighted partnerships with consulting firms that emphasized their vertical market acumen; more IT channel news. Continue Reading
Feature 03 May 2022

Partner ecosystem strategy: Co-innovation and other variants

Co-innovation, generative partnering and co-creation describe alliances among customers, service providers and tech vendors. But what do the terms mean and what are the benefits? Continue Reading
Feature 25 Apr 2022

Partners cite reinforcement learning use cases, gradual uptake

Consultants view reinforcement learning as a tool for decision-making at scale and a way to solve optimization problems, but its capabilities remain a mystery for some customers. Continue Reading
News 25 Apr 2022

Consultants ramp up vertical cloud development

Changing customer needs have prompted partners such as TCS, PwC and EY to pursue industry-specific strategies around cloud computing; other IT channel news. Continue Reading
Feature 20 Apr 2022

Financial industry cloud model gains momentum

Channel partners working with industry clouds, such as IBM's Cloud for Financial Services, can limit the work customers must do to meet application security and compliance requirements. Continue Reading
Feature 19 Apr 2022

Consultants see retail payment systems adapt to pandemic

A mix of consulting and integration opportunities could drive partner business, as retailers look to adopt omnichannel technologies and hybrid sales models. Continue Reading
News 18 Apr 2022

Partners bring hybrid workplace technology to market

NWN Carousel and ROI Communications are among the service providers creating offerings for customers pursuing flexible work models; more IT channel news Continue Reading
Feature 13 Apr 2022

VoltaGrid taps Rackspace for AI Ecosystem portal, cloud app

With a lofty goal to revolutionize the mobile energy industry, VoltaGrid needed support to improve customer operations quickly. Learn how MSP Rackspace Technology stepped up. Continue Reading
Feature 05 Apr 2022

SD-WAN project covers security, latency and cloud

PM Pediatrics, an urgent care provider, hired service provider Vandis to improve branch security, but the project transformed into something much broader. Continue Reading
Feature 31 Mar 2022

Mission's machine learning consulting gig boosts image

E-card platform JibJab sought a better way to crop images for a new physical book product. Mission improved the process's accuracy in an effort that won a 2021 Top Projects Award. Continue Reading
Feature 11 Mar 2022

AIOps challenges ease into MSP system management

AIOps is still early in development; however, the technology will help channel partners and customers contextualize large volumes of data and streamline management processes. Continue Reading
News 11 Mar 2022

Partner ecosystems build IP with Cisco, SAP

Channel companies collaborate with technology providers, creating differentiated offerings that address customer demand for business outcomes; other IT channel news. Continue Reading
Feature 08 Mar 2022

Channel partners prepare data analytics managed services

Customers may not fully understand AI and machine learning technology yet, but channel partners have been building their expertise to make the use cases a reality for clients. Continue Reading
Feature 08 Mar 2022

Technology service providers enter a golden age

The good -- the digital transformation project is now a priority. The bad -- IT is short staffed, equipment is back-ordered and everyone is burnt out. Who will do the work? Continue Reading
News 28 Jan 2022

Accenture, Celonis partner in process mining technology

The strategic relationship aims to speed up process improvement, embedding Celonis' technology in Accenture offerings such as MyConcerto and SynOps; other IT channel news. Continue Reading
Feature 20 Dec 2021

Service providers predict 2022 technology trends

Cloud developments, data analytics technology and nascent metaverses could keep consultants and integrators occupied for the coming year and well beyond. Continue Reading
News 17 Sep 2021

Quantum computing ecosystem grows with Accenture, QCI moves

A quantum computing ecosystem is taking shape. Quantum methods may find initial applications in solving optimization challenges across various industries; other IT channel news. Continue Reading
Guest Post 17 Sep 2021

The importance of building an agile and resilient infrastructure

No one knows what the future will demand. Here's how channel partners can help their clients prioritize agility and resilience in their infrastructures. Continue Reading
Feature 11 Aug 2021

AI, zero trust support remote work technologies

Artificial intelligence and zero-trust frameworks have played a critical role in helping enterprises support a surging remote workforce. Continue Reading
News 11 Jun 2021

IT consultants go for green cloud computing

Sustainability and green cloud computing have gained a higher profile in recent months, leading consultancies like Accenture and ThoughtWorks to pursue new services; other news. Continue Reading
Guest Post 10 Jun 2021

What channel partners should know about modern CIOs

CIOs' traditional roles have evolved into a much more complex set of responsibilities. Learn about this key customer. Continue Reading
Guest Post 26 May 2021

Top 5 IT services trends for technology, service providers

As businesses embrace digital services, technology and service providers must align with five market-changing trends, according to Gartner analyst Twiggy Lo. Continue Reading
Feature 21 May 2021

IoT integration services evolve in maturing market

IT service providers are moving upstream to address client needs in an IoT market that has lost some, but not all, of its science project reputation. Continue Reading
News 30 Apr 2021

Digital innovation shift shakes up IT budgets

New research shows a change in attitudes toward IT investments, with business looking to go beyond modernized infrastructure to digital innovation; other IT channel news. Continue Reading
News 26 Feb 2021

Mission launches machine learning consulting practice

The AWS Premier Consulting Partner will target AI and machine learning projects in a broad range of industries; other IT channel news. Continue Reading
News 19 Feb 2021

Digital acceleration opens opportunities, widens tech gap

The pandemic has set the stage for increased investments in digital transformation and business innovation, an Accenture report found; more IT channel news. Continue Reading
Guest Post 21 Jan 2021

What low-code/no-code and pro-code mean for providers

Dave Sobel talks with SeedCode CEO John Sindelar about the low-code/no-code movement and how providers should be thinking about building on platforms such as Salesforce. Continue Reading
News 22 Dec 2020

Deloitte, Google highlight 3 workforce trends for 2021

Executives from Deloitte Consulting and Google Workspace discuss how workforce trends that emerged during the pandemic will gain momentum in the year ahead. Continue Reading
News 21 Dec 2020

Accenture: Retail supply chain ripe for reinvention

Retailers are responding to consumer behavior changes by reimagining the supply chain as a growth driver, according to an Accenture Interactive report; other news. Continue Reading
Feature 16 Dec 2020

Top 10 channel partner news stories from 2020

Our top 10 channel partner news stories of 2020 explore growing markets such as cloud services and automation, as well as moves by Microsoft, Accenture and Dell Technologies. Continue Reading
News 25 Sep 2020

Gartner forecasts RPA software growth, $1.58B market

RPA software adoption is on the rise, driven by companies seeking rapid transformation during the COVID-19 pandemic; other IT channel news from the week. Continue Reading
News 11 Sep 2020

Adaptive strategy looms as test for partners, clients

Organizations must grapple with the fact that the 2020s could see a range of disruptive events. Digital technologies can help businesses to roll with the punches. Continue Reading
Feature 24 Aug 2020

Partners integrate thermal scanning into customer offerings

Efforts to mitigate the spread of COVID-19 have generated interest in thermal scanning systems. Find out how channel firms are incorporating the technology into their offerings. Continue Reading
News 07 Aug 2020

Accelerated digital transformation opens partner opportunities

The pandemic has catapulted channel partners and their customers into a new mindset about digital transformation and how technology is adopted and used; other news from the week. Continue Reading
Blog Post 06 Aug 2020

Innovation and the economy: Going digital key to enduring downturn

A financial crisis tends to jar organizations out of established ways of thinking and usher in innovation. Channel partners are well positioned to help clients through this transition and introduce ... Continue Reading
News 31 Jul 2020

Digital transformation approaches favor speed in down market

Digital transformation strategies are undergoing transformation in response to U.S. economic turmoil, several researchers found; other news from the week. Continue Reading
Feature 29 Jun 2020

Pandemic shapes RPA market trends

This pandemic is influencing organizational structures and changing priorities for enterprises pursuing robotic process automation deployments. Here's what partners can expect. Continue Reading
News 26 Jun 2020

Partners use low-code, frameworks for faster development

The pandemic has put pressure on channel partners to speed up application development, leading some to adopt streamlined approaches; more IT channel news from the week. Continue Reading
News 29 May 2020

Moogsoft AIOps platform taps WWT in partner initiative

World Wide Technology will build out its AIOps practice by using the Moogsoft AIOps platform alongside Cisco's AppDynamics, according to Moogsoft; more IT channel news. Continue Reading
Feature 29 May 2020

Healthcare IoT's next steps come into focus

Industry watchers believe healthcare IoT is approaching an inflection point. Channel partners can assist in the next step in developing a strategy for existing data. Continue Reading
Feature 28 May 2020

Digital transformation projects pick up pace under pressure

IT service providers see accelerating demand for cloud, data analytics, AI and automation as organizations face the challenge of retooling their operations as the economy reopens. Continue Reading
Feature 18 May 2020

Customers expand IT capabilities for business in the new normal

The pandemic has sparked new directions for Insight Enterprises' project work. Clients are looking to build IT capabilities for unique types of business problems. Continue Reading
Feature 13 May 2020

RPA adoption to expand amid business resiliency needs

Leslie Joseph, principal analyst at Forrester, expects a surge in RPA demand, with financial services, manufacturing, energy and utilities, and logistics outpacing other verticals. Continue Reading
News 08 May 2020

Security, RPA, managed cloud services drive demand

Market research firms have identified multiple IT services trends emerging in the current pandemic-influenced market; more channel news from the week. Continue Reading
News 15 Apr 2020

SADA, Google partner on disease surveillance system

An infectious disease surveillance portal incorporates a mapping application from SADA Systems and visualization technology from Google's recent Looker acquisition. Continue Reading
Feature 31 Mar 2020

RPA market's next step? It's complicated

Some RPA vendors seek ease of use, while others pursue higher intelligence. Some customers pause RPA projects, while others are getting started. Consultants navigate the tangle. Continue Reading
News 30 Jan 2020

Partners get new LogicMonitor AIOps tools after Unomaly buy

An enhanced LogicMonitor AIOps toolbox offers partners new sales opportunities and training, LogicMonitor said. The new AIOps tools come from the vendor's buyout of Unomaly. Continue Reading
News 24 Jan 2020

UiPath RPA training targets channel partners

RPA vendor UiPath has launched a new training portal built specifically for channel partners, offering educational content used by the company's internal teams; more channel news. Continue Reading
Blog Post 14 Jan 2020

MSP business trends, from e-waste to virtual warehouses

MSP business trends expected to shape the market in 2020 include e-waste disposition, cloud distribution and state consumer privacy legislation. Continue Reading
Feature 18 Dec 2019

Computer vision technology, chatbot reboot on tap for 2020

Look for retailers to emerge in 2020 as a key adopter of AI in vision applications. Other anticipated developments include chatbot integration and a boost for cloud-native apps. Continue Reading
Feature 17 Dec 2019

Why partners shouldn't lose faith in blockchain technology

Keep blockchain on your radar. Despite setbacks in adoption, blockchain endures as relevant technology for channel partners, according to CompTIA and other channel industry watchers. Continue Reading
News 15 Nov 2019

Accenture: AI scaling looms as existential challenge

Partners deploying AI take note: 75% of the executives Accenture polled believe they risk business failure if they are unable to scale the technology; more news from the week. Continue Reading
Blog Post 04 Oct 2019

Digital process automation: Bonitasoft tool boosts BPM work

Digital process automation technology is playing a key role in enabling business process management projects for one IT services firm. Continue Reading
Blog Post 23 Sep 2019

RPA software platform targets VARs, integrators

RPA software is taking a low-code approach at Argos Labs, which recently launched a marketplace and private repositories that could help VARs and SIs. Continue Reading
Feature 11 Sep 2019

RPA marketplace trend has bots in store

RPA marketplaces are beginning to make their mark as vendors cultivate bot component contributors, including systems integrators and consulting firms. Continue Reading
Blog Post 11 Sep 2019

Is robotic process automation software hitting the wall?

Robotic process automation software is considered the cornerstone of digital transformation in some organizations, but Pegasystems Francis Carden challenges this view. Continue Reading
Feature 19 Aug 2019

7 things to know about professional drone services

Members of CompTIA's Drone Council described favorable conditions for entering the commercial drone services space. Use this insight to plot your course. Continue Reading
Feature 14 Aug 2019

ChannelCon explores strategies for emerging technologies

At CompTIA ChannelCon 2019, attendees explained why channel business strategies for emerging technologies require both a thirst for knowledge and a healthy dose of skepticism. Continue Reading