Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• 4 knowledge base article templates

  Knowledge bases can improve CX and employee productivity, but organizations may not know where to start. Discover four templates to help teams write knowledge base articles. Continue Reading

• What does a knowledge management leader do?

  Knowledge management teams often include IT professionals and content writers. But at the head, they need a central leader to make connections and guide people. Continue Reading

• 8 software tools for knowledge sharing and collaboration

  Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can improve teams' hybrid collaboration processes. Continue Reading

• What are the benefits of a knowledge base?

  As a knowledge base lets customers and employees quickly find answers, it can boost an organization's customer satisfaction score and overall efficiency. Continue Reading

• How to build a WordPress knowledge base

  A knowledge base lets customers quickly find answers to their questions, which benefits CX. Organizations can use WordPress plugins and themes to build their own knowledge bases. Continue Reading

• CRM vs. CMS: How they differ and how to integrate them

  CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management as well as automate sales and marketing strategies.Continue Reading

• Top 8 digital asset management platforms to consider in 2023

  DAM platforms help marketers manage digital assets for customer-facing channels like websites and social media pages. Top DAM products include Acquia DAM, Bynder and Canto.Continue Reading

• MAM vs. DAM: What's the difference?

  Digital asset management is the reigning champion of managing digital and multimedia assets. Now, media asset management offers the same, with more support for larger files.Continue Reading

• Top 8 knowledge base products in 2023

  A knowledge base can help organizations increase brand loyalty and customer satisfaction. Top knowledge base products include Heroic KB, ProProfs and ServiceNow.Continue Reading

• Why version control is necessary in digital asset management

  Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions.Continue Reading

• Compare SharePoint Syntex disadvantages and benefits

  Microsoft promotes its SharePoint content AI services -- Syntex -- as a way to streamline content management in a cost-effective way. Yet, the service is new and has challenges.Continue Reading

• A brief history of Google algorithm changes

  Google frequently updates its algorithm to improve search result quality. These updates often enhance search query interpretation and prevent spam tactics.Continue Reading

• Top 10 PIM software products in 2023

  PIM systems can come as standalone products, but many fit within larger digital experience platforms. Top PIM products include Acquia PIM, Precisely EnterWorks and Sales Layer.Continue Reading

• The top 4 content management trends in 2023

  Content management trends -- AI, cloud deployment, knowledge management and data privacy -- can help organizations automate workflows and enable remote work strategies.Continue Reading

• Best enterprise content management software of 2023

  When it comes to ECM, there are myriad vendors to consider. Delve into 10 platforms to understand their capabilities and functions before deciding.Continue Reading

• PIM vs. DAM: What's the difference?

  PIM and DAM systems help retailers manage information, but they focus on different information types. PIM systems aggregate product details, whereas DAM systems store multimedia.Continue Reading

• SEO vs SEM: What's the difference?

  SEO and SEM strategies help marketers put digital content in front of the right audience. However, SEO strategies focus on organic search whereas SEM generates paid traffic.Continue Reading

• 8 free SEO keyword research tools to explore

  SEO keyword research tools can help marketing teams create the content their audiences want to see. Free tools include Google Search Console, Keyword Surfer and Semrush.Continue Reading

• Why is social media important for e-commerce?

  To increase transparency, organizations can integrate social media with their e-commerce platform and enable users to post reviews and rate their products.Continue Reading

• Comparing Microsoft Loop vs. SharePoint for businesses

  Microsoft's announcement of Loop came with various questions -- in particular, how the new product compares to legacy products, like SharePoint. Here, find out how the two differ.Continue Reading

• What is content collaboration? An in-depth guide

  Content collaboration covers the tools and processes used to work with others on content, regardless of the medium.Continue Reading

• 10 content collaboration platforms for the enterprise in 2023

  Organizations must stay organized to increase efficiency. Content collaboration platforms can help, but business leaders must choose carefully to find one that best fits their needs.Continue Reading

• How to create an e-commerce content strategy to improve sales

  A content strategy that includes headless CMS, useful product information and visuals can draw the customer's focus to your product and improve your sales.Continue Reading

• Challenges of integrating e-commerce and content management

  E-commerce and CMS systems have different purposes, so integration can bring challenges. Organizations must plan for implementation and bridge sales and marketing activities.Continue Reading

• Top 6 e-signature software providers in 2022

  E-signature software can reduce paper costs and improve productivity across departments. Organizations can explore the following six software options to fit their business needs.Continue Reading

• What are the pros and cons of electronic signatures?

  Electronic signatures are quick, secure and can support hybrid and distributed workforces, but not everyone trusts or has access to e-signature technology.Continue Reading

• Explore the benefits and challenges of paperless offices

  While transitioning to a paperless office can be costly, the benefits of paperless are enough to justify the cost for most organizations.Continue Reading

• The end of life for SharePoint 2016 is fast approaching

  SharePoint Server 2016's end of life has arrived. Is it better to go to SharePoint 2019 or SharePoint Online?Continue Reading

• Are electronic signatures legally binding?

  In 2020, remote work fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background goes beyond the pandemic.Continue Reading

• Compare SharePoint 2019 vs. SharePoint Online

  SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one.Continue Reading

• 5 examples of document version control

  Document version control can help organizations improve their content management strategies if they choose the right approach, like labeling copies and purging old drafts.Continue Reading

• Why is document version control important?

  Although best practices have changed, many organizations lack a suitable versioning strategy. Proper document version control can improve collaboration and fact-checking.Continue Reading

• Content and collaboration advance from memex to metaverse

  Since World War II, content collaboration techniques have evolved from rudimentary visions of information sharing to today's knowledge management tools for the hybrid workforce.Continue Reading

• E-signature platforms strengthen document management's clout

  Companies in the throes of digital transformation find the e-signature process to be a major catalyst in automating their document management systems and smoothing workflows.Continue Reading

• The role of document management in hybrid work environments

  Document management plays a key role in aiding hybrid workforces, so organizations must ensure their document management strategies enable safe and accessible hybrid collaboration.Continue Reading

• What are the top Microsoft Power Apps limitations?

  Organizations should understand the limitations of Microsoft Power Apps, such as licensing constraints and connection restrictions, before they adopt the product.Continue Reading

• Compare 7 headless CMS offerings and their key differences

  This headless CMS comparison chart highlights five key differences, including use cases, features and more, between the top headless CMS platforms in the industry.Continue Reading

• Is headless CMS the future of content management?

  As headless CMS rises in popularity, IT leaders may wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip.Continue Reading

• DXP vs. CMS vs. WEM: Which platform is right for you?

  DXPs are the next step in the evolution of content management technology. Learn about the differences between the DXP and its predecessors, CMS and WEM platforms.Continue Reading

• Know when to use a headless CMS and when it's not worth it

  Headless CMSes aren't a silver bullet for every circumstance. Evaluate three solid use cases for a headless CMS and three scenarios when a headless CMS isn't worth the investment.Continue Reading

• Document management vs. content management: How they differ

  The sheer number of acronyms involved in enterprise content can get confusing. Let's break down the differences between content management and document management.Continue Reading

• Top 5 digital experience platforms of 2021

  Digital experience platforms are the next generation of web content management systems. Here are five top examples of DXPs for businesses to consider.Continue Reading

• Why your business needs to consider cloud-based ECM

  Cloud-based apps offer a variety of benefits, including easier IT management and remote access. Evaluate the benefits of cloud-based ECM to determine whether it's a good decision.Continue Reading

• How a content tagging taxonomy improves enterprise search

  Creating an enterprise taxonomy can help users more easily find the content they need when searching through files in a content management system.Continue Reading

• How to navigate video conference recording privacy

  Video conferences are convenient for companies whose employees are working remotely due to COVID-19, but now they must determine how to deal with recording and privacy concerns.Continue Reading

• Baseball team digitizes media, uses AI to uncover metadata

  The San Francisco Giants' digitization and metadata tagging project helps the baseball organization revisit old content and deliver history to engage fans.Continue Reading

• Headless CMS powers personalized, omnichannel e-commerce

  As the headless CMS gains steam, understand why e-commerce companies are the most likely ones to reap the benefits and what trends are driving its adoption.Continue Reading

• SharePoint Syntex automatically uncovers document metadata

  AI can help organizations automatically uncover metadata and tag documents. Discover how Microsoft's SharePoint Syntex achieves this using machine learning and machine teaching.Continue Reading

• Choosing the right collaboration suite for business

  Collaboration suites are an essential component of remote work, enabling teamwork throughout a distributed enterprise. Decide which option is best for your organization.Continue Reading

• How automated content tagging improves findability

  Companies that use AI to automatically tag their metadata can improve findability of content across the entire organization. AI tagging vendors can help businesses get started.Continue Reading

• What is information management vs. knowledge management?

  There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.Continue Reading

• What's new in SharePoint features in 2020?

  Microsoft released some new SharePoint capabilities in 2020 to help increase user engagement with the platform. Learn more about what's new in SharePoint this year.Continue Reading

• Microsoft Lists app replaces some SharePoint functionality

  A new Microsoft application will be accessible via Teams. It features list templates, multiple lists views and out-of-box functionality to comment on content.Continue Reading

• Microsoft products address digital workplace security

  Microsoft is enhancing products with additional features to address content security, enabling businesses to minimize risks while employees continue to work at home.Continue Reading

• How do AI tools such as Box Shield enhance content security?

  Programs such as Box Shield use machine learning to better secure content, as it monitors existing content continually to learn about new cybersecurity threats over time.Continue Reading

• How to use social networking CMS to create social media sites

  Whether a company uses its own social CMS or a vendor's platform to create a social media site, it offers more features to users than mainstream social media platforms.Continue Reading

• HubSpot enterprise CMS helps midmarket maintain websites

  HubSpot launches new web content management system, offering a drag-and-drop page builder for noncoders and the ability for businesses to consolidate their website accounts into one.Continue Reading

• Enterprise search software comparison

  Enterprise search has always been both a necessity and a challenge, and vendors have sought to bring improvements to the market by adding AI to their products. Here's an overview.Continue Reading

• 4 roles of AI in content management systems

  Enterprise content management systems employ AI in a number of ways, including chatbots, robotic process automation, enterprise search and content security.Continue Reading

• Creating digital experiences key to driving exceptional CX

  The way in which businesses build digital experiences is ever-evolving. It's a race to create easier-to-use customer interfaces to improve customer experience.Continue Reading

• 4 benefits of business process automation

  Companies are automating business processes to improve workflows and use technology effectively. Some benefits of BPA include unified digital experiences and increased organization.Continue Reading

• Get to know 4 workflow automation tools

  Workflow automation can benefit businesses by making manual processes digital, giving employees more time to work on other tasks. Learn more about workflow automation tools.Continue Reading

• Decide if a paywall strategy is right for your business

  Organizations that sell content might benefit from a paywall. Here are some questions to ask when deciding if a paywall strategy is right for your business.Continue Reading

• What's the difference between ECM vs. content services?

  Content services platforms are the evolution of enterprise content management systems. Here's what you should know about each technology and how they work.Continue Reading

• What is enterprise content management? Guide to ECM

  Enterprise content management (ECM) is a set of defined processes, strategies and tools that allows a business to effectively obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.Continue Reading

• What is a SharePoint document conversation?

  Businesses that move to SharePoint Online may not be making the most of the migration. One feature that is gaining popularity is SharePoint document conversations.Continue Reading

• How to differentiate between CX and DX platforms

  CX and DX platforms have similarities in how they manage content to produce interactive experiences, but they aren't the same. The difference is their underlying business purpose.Continue Reading

• The benefits of Microsoft Power Automate for content automation

  Microsoft Power Automate is a useful tool that businesses can use to incorporate automation into their organizations and minimize their use of manual content management processes.Continue Reading

• Digital experience trends to watch in 2020

  With the availability of AI, personalization engines and customer data platforms, businesses and consumers can expect improved digital experiences in 2020.Continue Reading

• DNA as a content storage device is closer than you think

  Storing content in DNA may one day be possible, but today, it's neither practical nor cost-effective. Here's where this technology stands in today's world.Continue Reading

• Adobe Sign introduces updates targeting mobile device users

  The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation buttons that help improve users' experience on mobile.Continue Reading

• How Kaizala for Office 365 competes with ECM platforms

  Kaizala is a solid option for a mobile messaging service, but organizations should consider its effect on enterprise content before rolling it out to users.Continue Reading

• Salesforce CMS now generally available

  Salesforce now offers a content management system among its myriad of products. But the question remains of whether it will directly compete with CMSes it offers integrations with.Continue Reading

• Is AWS recommendation engine Amazon Personalize right for you?

  Amazon Personalize offers a pay-as-you-go model for businesses interested in a recommendation engine. But is your business really ready for personalization?Continue Reading

• Digital asset management benefits the future of work

  Digital asset management promises to transform digital work, making it easier to tag documents, analyze video and provide image recognition. Here's where it's headed.Continue Reading

• AI optimizes content management workflows, personalizes CX

  AI is poised to revolutionize content management workflows, bringing order to enterprise documents, greater insights into unstructured data and delight to customers.Continue Reading

• AI CMS workflows create up close and personal experiences

  Incorporating AI into the basic building blocks of CMS workflows optimizes content creation and preparation to personalize interactions with customers over multiple channels.Continue Reading

• Workflow vs. BPM: What's the difference?

  While business process management and workflow work together, they have two very different functions. Learn how they can fit into your business model.Continue Reading

• Content services platforms enable multi-context records

  Documents available in multiple contexts prevent businesses from having to reinvent the wheel each time they interact with customers -- and content services platforms can help.Continue Reading

• Which will come out on top: Microsoft SharePoint or OneDrive?

  Document collaboration and versioning are key functions in many workplaces. Learn how Microsoft SharePoint and OneDrive work together to make this happen.Continue Reading

• Nintex launches no-code workflow automation tool

  Nintex has launched a no-code workflow automation tool, Workflow Generator, in an effort to bridge the gap between IT departments and process experts.Continue Reading

• Cohesion is latest Acquia acquisition

  While Acquia would not provide specifics of the deal, the decision behind the acquisition of Cohesion was the chance to bring more value to customers, according to Acquia's CTO.Continue Reading

• How can businesses use shoppable content?

  Shoppable content can be found within a number of digital experiences, including blogs, photos, videos, photo captions and social media. Here's what you need to know.Continue Reading

• How do headless e-commerce platforms work?

  A headless e-commerce platform is a cloud-based service that can connect e-commerce activities and functions to mobile apps and third-party applications. Here's how it works.Continue Reading

• 5 reasons why content marketing fails

  Content marketing strategies can fail for a variety of reasons, such as refusing to learn more about your customers. Here are five ways content marketing strategies can fail.Continue Reading

• 3 ways snackable content creates relevant digital experiences

  Businesses can deliver snackable content through contextual commerce, content as a service and digital twinning to create innovative digital experiences.Continue Reading

• Using AI in content creation can streamline publishing

  Companies using AI in content creation can generate short-form material automatically, which frees up humans to handle more complicated tasks. But there can be drawbacks.Continue Reading

• Get to know data governance tools for the enterprise

  Data governance tools can address documentation gaps, data visibility and metadata management. Here are some tools that can help you along your journey.Continue Reading

• The role of blockchain in information governance

  While blockchain got its start as the foundation for different cryptocurrencies, it can also be beneficial in content management. Here's how it works.Continue Reading

• How can RPA improve content management?

  Many vendors use RPA to complete various content management tasks including Grammarly, BuzzBuilder Pro and Mailchimp. Learn how you can use RPA to enhance your automated processes.Continue Reading

• Content collaboration tools sharpen focus on customer demands

  Content collaboration software is necessary to create and share content among business users in and out of the office. Here are some tools that help make that possible.Continue Reading

• NLG tools powered by AI energize, customize, optimize content

  Though in its early stages, natural language generation automates content collaboration platforms to streamline employee communications and personalize customer engagement.Continue Reading

• How does Microsoft Power Platform stack up against SharePoint?

  Power Platform capabilities compete with SharePoint and, in some cases, replaces it completely. Suite components include PowerApps, Power BI and Microsoft Flow.Continue Reading

• Digital transformation technologies power CX makeovers

  Businesses use many tools to effect digital transformation. Learn how organizations use these tools to improve CX and digital experience, while getting a leg up on the competition.Continue Reading

• Fluid Framework opens the door to new Microsoft capabilities

  Fluid Framework provides multiuser co-authoring capabilities -- offering never-seen-before flexibility. It also has the potential for adoption by outside vendors.Continue Reading

• What are the pros and cons of open source e-commerce platforms?

  Open source e-commerce platforms are popular for businesses looking to build an online store. They offer cost savings and flexibility, but consider the support and security risks.Continue Reading

• E-commerce content management systems power personalization

  Today's customers expect an engaging, personalized experience, even when shopping online. Learn how an e-commerce-ready CMS can point enterprises in the right direction.Continue Reading

• E-commerce information systems, content management join forces

  Content management to power e-commerce systems takes on greater importance in personalizing customer engagement by aligning processes, data and tools in unified platforms.Continue Reading

• What are some applications of AI in content management?

  Content management systems in the healthcare and legal industries use AI to automate tasks, saving businesses the time and money spent on employees to do the same work.Continue Reading

• 4 Office 365 collaboration tools that mirror SharePoint

  In order to convince users to move away from SharePoint, Microsoft has built Office 365 collaboration tools that improve upon the legacy platform's core capabilities.Continue Reading