Manage

Manage

Learn to apply best practices and optimize your operations.

• 3 steps for an effective corporate video strategy

  A video-first business goes beyond conferencing to support productive employees, streamlined workflows and new creative perspectives. Continue Reading

• 3 best practices for a successful UCaaS migration

  Migrating to UCaaS requires careful planning to make the transition as seamless as possible. IT leaders can incorporate three best practices into their deployment strategies. Continue Reading

• Migrating from Slack: Inside the trend and spend

  The availability of all-in-one collaboration apps, like Microsoft Teams and Google Workspace, is spurring some companies to ask if it's time to migrate from Slack. Continue Reading

• 5 steps to achieve UC network modernization for hybrid work

  The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs. Continue Reading

• Tap collaboration devices for employee experience data

  Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity. Continue Reading

• Successful hybrid working mixes tech, policy and culture

  IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups.Continue Reading

• Collaboration platforms play key role in hybrid work security

  As hybrid work and virtual collaboration grow, legacy security tools are no longer enough. Learn why organizations must update their security strategies.Continue Reading

• What are SBC configuration best practices?

  Proper SBC configuration requires partnering with providers and security teams to examine circuits and potential traffic. Learn the best practices for implementing an SBC on your network.Continue Reading

• Balancing remote work privacy vs. productivity monitoring

  Weighing employee productivity monitoring against remote workers' privacy is a serious issue that requires protecting personal and corporate data and setting the right policies.Continue Reading

• How to combat voice security issues in collaboration platforms

  Enterprise collaboration is an integral part of doing business. But companies must learn to guard against voice security issues that could compromise their networks.Continue Reading

• Asynchronous work best practices require strong policies

  Hybrid work is becoming the norm, but it challenges distributed teams collaborating to complete projects. A new generation of asynchronous collaboration apps may be the answer.Continue Reading

• How to approach enterprise social software for hybrid work

  Enterprise social software can help organizations build communities to support employee engagement in the hybrid workplace. But IT leaders need to weigh how to manage communities.Continue Reading

• 5 steps to manage desktop phone systems for hybrid work

  Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date.Continue Reading

• UC hybrid models reap benefits but require good planning

  Hybrid unified communications is getting more attention as remote working becomes standard at many organizations. But be sure to understand how applications are being delivered.Continue Reading

• Why organizations need to revisit end-user device policies

  Now that WFH collaboration is established at many organizations, companies need to review and revise their end-user device policies to manage security and IT support.Continue Reading

• 6 workplace benefits of immersive learning with AR and VR

  AR and VR have the potential to enhance workplace learning programs. Learn how both employees and organizations can benefit from immersive learning with AR and VR.Continue Reading

• How to approach learning technologies in the workplace

  Author Ria O'Donnell discusses the importance of continuing professional development and how to approach digital learning technologies in the workplace, including VR and AI.Continue Reading

• Effective hybrid meetings require training, equity, best practices

  Authors Karin M. Reed and Joseph A. Allen discuss the need for proper training and best practices to support inclusive and effective hybrid meetings.Continue Reading

• Hybrid meeting best practices emphasize engagement

  In this book excerpt from 'Suddenly Hybrid,' learn about some hybrid meeting best practices that support engagement, regardless of where attendees are located.Continue Reading

• Rethinking asynchronous communication in remote work

  Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees.Continue Reading

• Remote work effectiveness requires adjusting expectations

  Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace.Continue Reading

• 3 ways to retool UC platform security architecture models

  The security gap created when remote workers use unified communications to collaborate can be erased through tools designed to augment traditional security mechanisms.Continue Reading

• Video meeting equity comes into focus amid hybrid work

  Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees.Continue Reading

• Build a strategy for compliance with federal 911 laws

  Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act.Continue Reading

• greenfield deployment

  A greenfield deployment is the design, installation and configuration of computer infrastructure where none existed before, for example, in a new office.Continue Reading

• Enhancing the efficiency of remote team communication

  Successful remote team communication requires thoughtfully examining how teams use collaboration tools and designing interactions that improve the efficiency of remote teams.Continue Reading

• Remote communication best practices need mindful approach

  Authors Matthew Skelton and Manuel Pais discuss how to apply the lessons from their 'Remote Teams Interactions Workbook' to develop remote communication best practices for teams.Continue Reading

• Reassess enterprise UCaaS deployments in a hybrid workplace

  A savvy UCaaS deployment can help companies solve some of the tough challenges associated with keeping employees engaged in a world where they can work from anywhere.Continue Reading

• How to achieve the ideal classroom video conferencing setup

  Remote learning is here to stay. Having the right classroom video conferencing setup can help students and teachers feel more engaged whether they're at home or in the classroom.Continue Reading

• What are best practices for working with external partners?

  More organizations now use collaboration tools to work with external partners. Learn how to manage external collaboration to support distributed teams and keep company data secure.Continue Reading

• 5 key strategies to ensure E911 compliance

  A mobile and hybrid workforce makes phone location and 911 call routing challenging. Here are some ways to ensure your company is doing all it can to protect employees in an emergency.Continue Reading

• 5 collaboration features to disable for security reasons

  Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.Continue Reading

• Integration strategy key to fuel cross-company collaboration

  The need to communicate with external partners has put a new emphasis on cross-company collaboration tools. Explore the best ways to provide everyone with the same capabilities.Continue Reading

• How do you apply a zero-trust security policy to UC?

  An important piece of remote and hybrid work is keeping UC environments secure. Learn how a zero-trust policy keeps user and app communications secure.Continue Reading

• The 4 pillars of a complete enterprise video platform

  Video has become a key part of business workflows. Four foundational enterprise video platform capabilities can help organizations manage the growth of user-generated video.Continue Reading

• Tap UC to sustain company culture in remote work era

  Remote work isn't going away, so companies have to find new ways to maintain their corporate cultures. Learn how unified communications can help.Continue Reading

• Flexible enterprise video strategy key to a hybrid workplace

  Organizations need to be flexible to succeed with hybrid work. Three Enterprise Connect video trends will shape how enterprise video strategies navigate the future of work.Continue Reading

• Pandemic renews enterprise virtual reality for collaboration

  Enterprise virtual reality may make a comeback as businesses look to improve support for remote and hybrid collaboration. But the question is whether VR is the right technology.Continue Reading

• 3 ways UCaaS supports hybrid work from home

  UCaaS can support more than communication workflows for hybrid work from home. Learn how UCaaS can reduce isolation, provide an office-grade UX and manage work-life balance.Continue Reading

• How to use UCaaS to fuel hybrid workplace strategy

  As employees weigh whether to return to the office, companies are determining the role UCaaS can play to encourage workers to make the transition.Continue Reading

• How to calculate video conferencing bandwidth requirements

  Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. Learn four steps to address remote and office video call bandwidth needs.Continue Reading

• What are effective ways to secure SIP connections?

  Ensuring a secure SIP environment is critical for enabling employees to communicate over the internet. What are some key strategies to protect your network?Continue Reading

• How to combat virtual meeting fatigue in 5 steps

  By taking a new look at video conferencing, organizations can make their meetings more effective and keep employees from burning out.Continue Reading

• Top hybrid collaboration security threats and strategies

  Hybrid work can add new security wrinkles for collaboration tools. Learn about the key threats and the importance of a proactive hybrid collaboration security strategy.Continue Reading

• 5 best practices to support Microsoft Teams hybrid meetings

  To support an effective Microsoft Teams hybrid meetings experience, organizations should follow five best practices, including user training and app integrations.Continue Reading

• 5 hybrid meeting best practices for a high-quality experience

  To get the most out of hybrid meetings, follow these best practices to manage audio and video performance, and ensure a high-quality meeting experience.Continue Reading

• Do you need to manage QoS when deploying VoIP over LAN?

  QoS is an essential component of VoIP over LAN; modern network devices make it easy to implement.Continue Reading

• 5 best practices for a Microsoft Teams telephony migration

  When planning a migration to Microsoft Teams telephony, organizations should follow five key best practices that address technical requirements and end-user adoption.Continue Reading

• 5 steps to managing team collaboration apps

  Team collaboration apps offer measurable productivity and cost benefits. Follow these five steps to address technical, security and operational needs and achieve deployment success.Continue Reading

• How to improve virtual collaboration in the enterprise

  In the ideal team collaboration environment, technology enables a nuanced work experience while fading into the background. Realizing that ideal requires a strategic approach.Continue Reading

• Can Microsoft Teams chat be monitored?

  The quick answer is yes -- IT administrators can monitor employees' messages in Microsoft Teams. But organizations need the proper license plans and policies in place.Continue Reading

• External collaboration tools extend platforms to partners

  Extending collaboration tools to outside users is a challenge. Learn the features productivity vendors have that make this possible.Continue Reading

• 5 best practices for Slack implementation success

  Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools.Continue Reading

• 4 cloud collaboration security best practices for CISOs

  In the new era of remote work, cloud-based team collaboration is a virtual necessity, but it can also be risky. Analysts and CISOs explain how to keep your organization secure.Continue Reading

• What are the challenges of using multiple team collaboration apps?

  Companies are already using a variety of collaboration platforms, but managing them is hard. What should companies know when juggling multiple team collaboration apps?Continue Reading

• Enhance frontline worker communications with UCC tools

  COVID-19 has changed business processes for frontline workers. Learn how UC and collaboration technology can enhance frontline worker communications.Continue Reading

• How to assess video endpoint security for remote workers

  For remote workers, video endpoint security is a big consideration for corporate IT staffs. But the dangers might not be as big as feared.Continue Reading

• Video, security key to support remote work collaboration

  Organizations must deploy more than a meeting platform to support remote work collaboration. Learn what to prioritize to ensure work is productive no matter the location.Continue Reading

• How do you manage cloud telephony E911 location information?

  Tracking E911 location information can be tricky when moving telephony to the cloud. But organizations have a few options to ensure that emergency calls are properly routed.Continue Reading

• 4 ways to optimize Microsoft Teams performance

  Microsoft Teams has become a fundamental app for many companies. It's important to optimize Microsoft Teams performance to ensure users are getting the access they need.Continue Reading

• Harnessing diversity and inclusion in technology key in 2021

  Prioritizing diversity and inclusion in collaboration technology can help companies maintain their cultural touchpoints -- even during a pandemic.Continue Reading

• How is remote work affecting enterprise telephony?

  Enterprise telephony is on the decline as remote and home-based workers lack access to enterprise phone systems or seek alternative modes of communication.Continue Reading

• Slate of Microsoft Teams enhancements to spur adoption in 2021

  File sharing, reporting and end-user productivity are just a few of the Microsoft Teams enhancements users can expect as they prepare for 2021.Continue Reading

• Integrated collaboration environments offer new ways to work

  By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity.Continue Reading

• UC and collaboration security requires a strong framework

  While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data secure and controlled.Continue Reading

• What are use cases for business live event streaming services?

  Business live event streaming services can transform webinars and virtual events to be more interactive and create engaging experiences for customers.Continue Reading

• Building a strategy for intercompany collaboration

  Collaboration with external users is a challenge, especially when multiple platforms are involved. Learn the three factors IT should consider to support intercompany collaboration.Continue Reading

• UC management key to platform performance, cost savings

  Organizations that want to maximize their UC deployments should invest in specialty UC management tools that provide greater insight into performance and security.Continue Reading

• Cloud empowers remote work during pandemic and beyond

  A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity.Continue Reading

• Develop an effective unified communications security plan

  A complete unified communications security plan requires an understanding of threats to UC systems, how to mitigate them and how to proactively address long-term security needs.Continue Reading

• How to make a business case for unified communications

  Making a business case for unified communications isn't the same as deciding on a PBX. ROI, for example, isn't as important. But training is. Here is what you should focus on.Continue Reading

• New enterprise video strategy must go beyond meetings

  Workflows have grown increasingly digital, and video is necessary to support these changes. Learn how organizations are retooling video strategies to support new use cases.Continue Reading

• How to address a Microsoft Teams telephony integration

  In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution and Vonage's role in the telehealth vertical.Continue Reading

• Businesses replacing phone calls with video meeting platforms

  Organizations are dropping their audio conferencing services in favor of video meeting platforms as they consolidate overlapping features and seek integrated communications.Continue Reading

• Reevaluating budgets to provide UC devices to home workers

  Providing a consistent UC experience means taking a second look at budgets to determine how to outfit home workers with UC devices like headsets and webcams.Continue Reading

• Post-pandemic world calls for new video conferencing strategy

  The physical room may no longer be where business meetings take place, even post-pandemic. A new video conferencing strategy is required if companies are to remain productive.Continue Reading

• How can speech recognition technology support remote work?

  Today's speech recognition technology is much more sophisticated than legacy versions. Find out how speech recognition can make remote workers more productive.Continue Reading

• Organizations revamp UCC strategy for remote workforce

  As organizations adjust to new ways of working, their UCC strategy must also evolve to address the short- and long-term communications needs of remote employees.Continue Reading

• Large group WebRTC meetings require managing CPU usage

  In this roundup of UC blogs, analysts discuss how to address CPU challenges with large group WebRTC meetings, lessons learned from remote collaboration and changing business models.Continue Reading

• Reassessing unified communications tools in work-from-home era

  COVID-19 is ushering in a new normal for companies and their workspaces. UC managers must consider three factors when evaluating unified communications tools to support operations.Continue Reading

• Managing multiple collaboration tools in the workplace

  Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps.Continue Reading

• How to approach livestreaming bandwidth management

  Livestreaming bandwidth management requirements will differ depending on whether organizations use a managed video service or take a DIY approach.Continue Reading

• 4 benefits of deploying managed UC services

  Managed UC services offer organizations several benefits, including reduced management and maintenance requirements for IT, and enable users to communicate beyond corporate network boundaries.Continue Reading

• 5 key Microsoft Teams capabilities to support remote work

  Organizations looking to support remote employee productivity can take advantage of five Microsoft Teams capabilities that enhance remote collaboration and keep company data secure.Continue Reading

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information.Continue Reading

• A remote work policy needs infrastructure, collaboration support

  In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates.Continue Reading

• How do you address QoS in cloud communication networks?

  To ensure UCaaS traffic runs smoothly across your network, provision sufficient WAN bandwidth, provide low latency and implement QoS controls on WAN routers.Continue Reading

• Remote work best practices emphasize UC collaboration tools

  Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive.Continue Reading

• Video key to coronavirus business continuity planning

  Coronavirus business continuity calls for video to support remote work mandates. Learn the benefits of video conferencing and best practices for video meetings among remote employees.Continue Reading

• 5 cloud SLA best practices for a strong UC strategy

  Organizations need a strong cloud SLA to meet their UCaaS performance needs. These five cloud SLA best practices provide guidance on how to get the most out of a UCaaS provider's SLA.Continue Reading

• Cloud migration needs contact center integration strategy

  Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps.Continue Reading

• Managing external collaboration from start to finish

  External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners.Continue Reading

• How does AI for meetings improve collaboration?

  Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.Continue Reading

• How to monitor user-generated content in a video world

  User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.Continue Reading

• Collaboration tools are shifting work culture in new ways

  The advanced tools you need to break down communication silos once and for all are here. Learn how to use them and create a collaborative culture.Continue Reading

• How best to put collaboration tools to work for your team

  With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them.Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.Continue Reading

• How can organizations support UC for frontline employees?

  Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.Continue Reading