Scott Robinson

Enterprise Data Architect, Kentucky Farm Bureau

Scott Robinson is an Enterprise Data Architect at Kentucky Farm Bureau and a consulting data scientist for GlenMill Science, an analytics and AI development firm. He is a 25-year IT veteran, social scientist and the author of 32 books -- four of them on AI, including The AIs and Androids of Star Trek: The Technology of the 23rd Century and Beyond That Could Appear in the 21st.

Scott Robinson’s Most Recent Content

Customer Experience

8 CX challenges facing organizations and how to address them
15 Jun 2023
Customer Experience

How to create customer profiles, with examples
07 Jun 2023
Customer Experience

What does a customer success manager do?
15 Feb 2023
Customer Experience

Compare the top 13 CDP software products in 2023
23 Jan 2023
Customer Experience

Business benefits of a customer self-service strategy
14 Nov 2022
Customer Experience

AI-powered CRM platforms compared
09 Nov 2022
Content Management

How can analytics improve content management?
21 Sep 2022
Content Management

7 Microsoft SharePoint alternatives to consider
12 Jul 2022
Content Management

4 SharePoint migration tools to consider
23 Jun 2022
Content Management

The end of life for SharePoint 2016 is fast approaching
26 May 2022
Customer Experience

The future of DMPs in a post-cookies world
19 May 2022
IoT Agenda

8 IoT SaaS platform providers help streamline adoption
25 Mar 2022
Customer Experience

How do you create a chatbot and connect it to Salesforce?
26 Oct 2021
Customer Experience

CRM vs. CDP vs. DMP: What's the difference?
13 Aug 2021
Customer Experience

Getting started with a revenue operations strategy
25 Jun 2021
Customer Experience

7 best practices for a voice of the customer program
23 Jun 2021
IoT Agenda

Common application layer protocols in IoT explained
30 Apr 2021
Customer Experience

Sentiment analysis: Why it's necessary and how it improves CX
12 Apr 2021
Customer Experience

10 sentiment analysis tools to consider
08 Apr 2021
Customer Experience

The top real estate CRM software
01 Feb 2021
Content Management

Content management vs. knowledge management: What are the differences?
27 Jan 2021
CIO

information governance
27 Jan 2021
Customer Experience

How the Salesforce-Zoom integration benefits sales
29 Dec 2020
Customer Experience

How customer transparency helps companies maintain loyalty
26 Aug 2020
Customer Experience

10 types of biases that affect customer data analysis
29 Jul 2020
IoT Agenda

Fog nodes simplify edge vs. cloud computing choice
16 Jul 2020
Customer Experience

What roles are essential on a content marketing team?
08 Jul 2020
Customer Experience

How to gather and evaluate customer sentiment
07 Jul 2020
Enterprise AI

Understanding how deep learning black box training creates bias
30 Jun 2020
Customer Experience

Here's how sales teams use AI to increase revenue
29 Jun 2020
Customer Experience

Why hyper-personalization is an essential marketing strategy
23 Jun 2020
Customer Experience

10 steps to create a voice of the customer program
17 Jun 2020
Content Management

How to use social networking CMS to create social media sites
15 Jun 2020
Enterprise AI

Hospital IoT highlighted by AI use cases and wearable devices
08 Jun 2020
IoT Agenda

SaaS IoT platforms jumpstart IoT app development
03 Jun 2020
IoT Agenda

Why organizations need IoT data scientists on their team
04 May 2020
Content Management

How businesses can optimize data-driven content creation
28 Apr 2020
Content Management

Enterprise search software comparison
09 Apr 2020
Customer Experience

What to expect from the Salesforce and Tableau integration
08 Apr 2020
Enterprise AI

Comparing MLaaS providers by cost, UX and ease of use
31 Mar 2020
Content Management

How can a long-tail keyword strategy improve marketing efforts?
23 Mar 2020
Customer Experience

What are 4 ways to improve content experience?
19 Mar 2020
Content Management

How businesses should deal with enterprise search issues
19 Mar 2020
Customer Experience

AI in customer experience: Key benefits
21 Feb 2020
IoT Agenda

IoT data lifecycle adapts to AI at the edge
20 Feb 2020
Customer Experience

How does AI in sales improve staff performance?
13 Feb 2020
Customer Experience

5 tips for an effective marketing automation implementation
11 Feb 2020
IoT Agenda

IoT security products address threats posed by connected devices
31 Jan 2020
Customer Experience

IoT and the customer experience: What to expect in 2020
24 Jan 2020
Enterprise AI

How to overcome 4 major challenges in AI adoption
17 Jan 2020
Content Management

What is a SharePoint document conversation?
16 Jan 2020
Customer Experience

What are some useful Salesforce CPQ features?
07 Jan 2020
Customer Experience

Business text messaging examples that engage customers
20 Dec 2019
Customer Experience

How to get value from customer insights data
19 Dec 2019
Enterprise AI

Supervise data and open the black box to avoid AI failures
26 Nov 2019
Enterprise AI

3 in-demand AI skills that boost data scientists' development
31 Oct 2019
Customer Experience

How experience-based differentiation can be a CX fast track
07 Oct 2019
Customer Experience

How can customer relationship metrics benefit CX?
17 Sep 2019
Enterprise AI

Serverless machine learning reduces development burdens
17 Sep 2019
IoT Agenda

IoT data management requires mission-critical edge processing
03 Sep 2019
Health IT

Blockchain shows potential for healthcare claims data access
29 Aug 2019
Customer Experience

Learn how to build a Salesforce app in 4 steps
28 Aug 2019
Enterprise AI

How to solve deep learning challenges through interoperability
28 Aug 2019
Content Management

5 SharePoint problems that spur customers to leave the platform
26 Aug 2019
IoT Agenda

IoT architecture layers and design change to address data deluge
23 Aug 2019
Customer Experience

Digital CX vs. customer experience: What's the difference?
14 Aug 2019
Health IT

Healthcare claims data analytics detects emerging conditions
07 Aug 2019
Business Analytics

How to navigate today's business analytics governance challenges
29 Jul 2019
Customer Experience

How do customer service and customer success differ?
26 Jul 2019
Content Management

5 tips to improve personalization with machine learning
23 Jul 2019
Enterprise AI

Enterprise consumer relationships are building trust in AI
18 Jul 2019
Content Management

Using AI in content creation can streamline publishing
15 Jul 2019
Customer Experience

Consumer behavior analytics makes the unpredictable predictable
15 Jul 2019
Customer Experience

Businesses use AR/VR in CRM to boost customer experience
10 Jul 2019
Content Management

How can RPA improve content management?
21 Jun 2019
Customer Experience

Best practices for creating chatbot scripts
21 Jun 2019
IoT Agenda

AI in IoT elevates data analysis to the next level
20 Jun 2019
Data Management

Building leaner, meaner BI data sources
20 Jun 2019
Customer Experience

What are the most effective uses of AI in marketing automation?
13 Jun 2019
Customer Experience

Why use third-party marketing automation instead of native CRM tools?
10 Jun 2019
Customer Experience

5 tips for creating customer journey maps from buyer personas
06 Jun 2019
Customer Experience

How do Salesforce Next Best Action and Prediction Builder differ?
23 May 2019
Enterprise AI

AI at the edge spurs decentralization, IoT interconnectivity
22 May 2019
Business Analytics

McDonald's orders up customer service analytics, shakes up fast food
17 May 2019
Customer Experience

What you need to know about Flow Designer vs. Flow Builder
14 May 2019
Business Analytics

Beyond customer sentiment: How to put NLP technology to work
01 May 2019
Content Management

5 unusual ways to use AI in content management
11 Apr 2019
Customer Experience

How do you turn customer feedback into actionable insights?
10 Apr 2019
Content Management

Use data to create personalized content customers actually want
09 Apr 2019
Customer Experience

Marketing automation tools deliver personalization, customer focus
28 Mar 2019
Customer Experience

Make marketing automation software choices to fit business needs
28 Mar 2019
Customer Experience

A martech stack is vital for successful marketing operations
28 Mar 2019
Customer Experience

5 crucial ways to prepare for the CXO role
27 Mar 2019
Customer Experience

The pros and cons of customer service AI
26 Mar 2019
Customer Experience

3 ways the data scientist role benefits CX teams
19 Mar 2019
Content Management

What are some applications of AI in content management?
18 Mar 2019
Content Management

9 killer use cases for CMS blockchain
11 Mar 2019
Customer Experience

5 sales enablement best practices to drive growth
06 Mar 2019
Customer Experience

What are 4 essential social CRM strategies?
05 Mar 2019
Customer Experience

What is the role and responsibility of a chief experience officer?
05 Mar 2019

1
2

Close