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SAP gets dose of AI with IBM Watson

SAP will now integrate IBM Watson into the SAP Start digital assistant for its cloud applications. But there are questions about how much value this adds.

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SAP's new sustainability ledger tracks carbon emissions

If companies want to improve sustainability efforts, they will need to treat environmental reporting like financial accounting. SAP unveiled the green ledger to facilitate this.

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SAP's next step for CRM? Industry-oriented CX

SAP has tightened its approach to CX, providing a composable architecture designed for specific industries that shifts away from competing with market leaders such as Salesforce.

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SAP's new CX tools for retailers include generative AI assistant

The vendor's new tools include Digital Assistant for better personalization, accelerators to use customer data to improve CX, and a platform to sell excess products on the market.

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