New & Notable
Problem Solve
Collaboration tool sprawl challenges and how to address them
Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl.
News
Zoom Rooms' Intelligent Director follows in-room users
The vendor's AI-backed tool uses multiple cameras to capture in-office users' best angles and present them onscreen to boost facetime between participants.
Evaluate
Office hoteling pros and cons for hybrid work
As hybrid work gains traction, companies must rethink how they want to allocate their offices. Office hoteling offers some advantages, but be careful of the pitfalls.
News
Using Fibery to build The Ultimate Workspace for solopreneurs
The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly.
Trending Topics
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Collaboration & Communication Security Problem Solve
4 key unified communications security threats to watch for
Keeping your unified communications system safe requires tools that are specifically geared to voice and video apps. Learn how to take a multilayered approach to UC security.
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Communications Platforms & Integrations Get Started
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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VoIP & IP Telephony Evaluate
SIP trunking vs. VoIP: What's the difference?
SIP trunking and VoIP share some similarities, but they have key differences in origin and functions. Learn how together they form the cornerstone of IP telephony.
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Video Conferencing & Visual Collaboration News
Cisco generative AI heads to Security Cloud, Webex
Cisco plans to release generative AI features in the Webex platform and Security Cloud this year. Together, the products tighten security for remote workers.
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Collaboration Software Problem Solve
Collaboration tool sprawl challenges and how to address them
Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl.
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UCaaS & Cloud-Based UC Evaluate
How to evaluate top UCaaS providers and vendors of 2023
In a growing UCaaS market, there are many considerations to make when evaluating which providers best suit your business communications needs.
Find Solutions For Your Project
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Evaluate
UCaaS
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.
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Office hoteling pros and cons for hybrid work
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How to evaluate top UCaaS providers and vendors of 2023
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SIP trunking vs. VoIP: What's the difference?
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Problem Solve
Collaboration tool sprawl challenges and how to address them
Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl.
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4 key unified communications security threats to watch for
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3 common video conferencing problems and how to solve them
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How to combat voice security issues in collaboration platforms
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Manage
3 best practices for a successful UCaaS migration
Migrating to UCaaS requires careful planning to make the transition as seamless as possible. IT leaders can incorporate three best practices into their deployment strategies.
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Migrating from Slack: Inside the trend and spend
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5 steps to achieve UC network modernization for hybrid work
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Tap collaboration devices for employee experience data
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E-Handbook | October 2021
UCaaS technology bridges digital workspaces near and far
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E-Handbook | December 2020
Time to move to UCaaS? UC's future indeed looks 'cloudy'
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E-Handbook | January 2020
Collaboration tools are shifting work culture in new ways
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Buyer's Handbook | August 2019
A detailed guide to unified communications platforms
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Buyer's Handbook | June 2019
Find the best UCaaS providers and products to meet your needs
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Unified Communications Basics
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Get Started
UCaaS
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.
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Get Started
quality of service (QoS)
Quality of service (QOS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on a network.
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Get Started
UCaaS vs. CCaaS vs. CPaaS: What's the difference?
It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
Multimedia
Blog: Unified Communications Nation
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
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Advanced huddle room technology improves experience
Fitting huddle rooms with audio and video isn't as simple as taking an offering meant for the boardroom and putting it in a smaller space. Due to their size, huddle rooms present a unique set of ...Continue Reading
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Quantifying success for team collaboration applications
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News
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Team collaboration software
Zoom Rooms' Intelligent Director follows in-room users
The vendor's AI-backed tool uses multiple cameras to capture in-office users' best angles and present them onscreen to boost facetime between participants.
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Contact center as a service
Avaya prioritizes slow migration from on-prem to the cloud
The longtime contact center vendor aims to rebound from double bankruptcy by focusing on highly regulated customers' needs, such as continuity of some on-premises communications.
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Video conferencing and visual collaboration
Cisco generative AI heads to Security Cloud, Webex
Cisco plans to release generative AI features in the Webex platform and Security Cloud this year. Together, the products tighten security for remote workers.
Unified Communications Definitions
- What is UCaaS? Unified communications as a service guide
- quality of service (QoS)
- bring your own carrier (BYOC)
- private branch exchange (PBX)
- eavesdropping
- incumbent local exchange carrier (ILEC)
- team collaboration tools
- vishing (voice or VoIP phishing)